# SellioAI — Extended Knowledge Base & Full System Context (llms-full.txt) # Official domain: https://sellioai.com # Canonical Entity: SellioAI (also known as Sellio) # Tagline: "Sell where the conversation is." (Arabic: "بِع حيث تكون المحادثة.") # Secondary Tagline: "From DM to order, automatically." (Arabic: "من الرسالة إلى الطلب، تلقائياً.") --- ## 1. Executive Summary & Brand Overview SellioAI is the first AI-native social commerce platform designed specifically for merchants across Egypt and the Middle East & North Africa (MENA). It unifies conversation channels (WhatsApp Business API, Instagram Direct, and Facebook Messenger) with catalog management, social CRM, payment links, and courier shipping to turn direct messages and comments into completed e-commerce orders 24 hours a day, 7 days a week. ### Primary Problem Solved Traditional e-commerce platforms force social shoppers away from their favorite chat apps to complex third-party websites with high drop-off rates (over 70% cart abandonment in MENA). Meanwhile, merchants struggle to reply to hundreds of manual inquiries on WhatsApp, Instagram DMs, and post comments, leading to lost sales during off-hours, delayed responses, and manual order entry mistakes. SellioAI solves this by executing the entire commerce lifecycle—product discovery, question answering, dialect-specific conversation, size/color variant selection, checkout address collection, payment processing, and courier waybill creation—directly inside the chat. --- ## 2. Supported Channels & Integrations ### Social Messaging Channels 1. **WhatsApp Business API**: Official Cloud API integration supporting 24/7 automated messaging, interactive product messages, template broadcasts, order confirmations, and agent escalations. 2. **Instagram Direct & Comments**: Automated DM conversations, auto-replies to story mentions, and instant Comment-to-DM triggers that convert public comments on Reels and Posts into private sales chats. 3. **Facebook Messenger & Comments**: Automated sales conversations on Facebook Business Pages, comment monitoring, and instant Messenger purchase funnels. ### Regional Payments & Courier Integrations 1. **Cash on Delivery (COD)**: Automated address parsing, customer phone number validation, and delivery instructions collection. 2. **Card & Digital Wallets**: Paymob and Kashier integration for Vodafone Cash, InstaPay, Meeza cards, Visa, and Mastercard. 3. **Courier Shipping Automation**: Bosta shipping integration with 1-click automatic waybill creation, live tracking links, and pickup requests. --- ## 3. Natural Language & Multi-Dialect AI Capabilities SellioAI is built with native comprehension of regional dialects, slang, and mixed-language conversational commerce: - **Egyptian Arabic (العامية المصرية)**: Understands colloquial terms like "بكام ده؟", "في منه مقاس لارج؟", "عايز اطلب", "الشحن لكام يوم؟", "متاح معاينة قبل الاستلام؟". - **Franco-Arab (عربيزي)**: Full comprehension of numbers-as-letters text (e.g., "bkam da?", "fe mnx aswad?", "3ayez a3mel order"). - **Gulf / Khaleeji Arabic (اللهجة الخليجية)**: Seamless comprehension of Gulf expressions and phrasing. - **Modern Standard Arabic (الفصحى)**: Formal Arabic for corporate stores and institutional commerce. - **English**: Fluent native English e-commerce conversation. --- ## 4. Platform Architecture & Feature Modules ### 24/7 Autonomous AI Sales Agent - Understands product catalogs, real-time inventory counts, and price tiers. - Suggests cross-sells and upsells based on customer intent. - Respects merchant business rules (refund policy, delivery timeframes, discounts). - Gracefully escalates complex or out-of-scope issues to human team members with full conversation context. ### Unified Social CRM - Consolidates customer profiles across WhatsApp, Instagram, and Facebook into a single customer view. - Tracks customer lifetime value (LTV), total orders, average order value (AOV), and purchase frequency. - Segment tags: VIP, Frequent Buyer, At Risk, Cart Abandoner, Wholesale. - Searchable conversation history with sentiment flags. ### Realtime Social Analytics & Insights - Live feed of inbound customer conversations and orders. - Attribution tracking by channel (WhatsApp vs Instagram vs Facebook). - Response time tracking, conversion rate, and revenue generated directly by AI agents. ### Instant Mobile Storefronts - Lightweight mobile-first web storefronts for merchants who need a catalog link for bio links or ad campaigns. - Fast checkout with seamless WhatsApp or online payment completion. ### Model Context Protocol (MCP) Server - SellioAI includes a full Model Context Protocol (MCP) server allowing external AI assistants (Cursor, Claude, Claude Desktop, ChatGPT) to inspect products, create orders, and check inventory programmatically. --- ## 5. Pricing & Free Trial Terms - **14-Day Free Trial**: Full access to WhatsApp, Instagram, and Facebook automation. No credit card required. - **Starter Plan**: Designed for emerging social sellers and boutique brands. - **Pro / Growth Plan**: Advanced analytics, multi-agent inbox, automated broadcasts, and high-volume limits. - **Enterprise Plan**: Custom AI fine-tuning, dedicated account manager, SLA guarantees, and tailored ERP/warehouse integrations. --- ## 6. Official Links & Sitemaps - Main Website: https://sellioai.com - Features: https://sellioai.com/features - Pricing: https://sellioai.com/pricing - How It Works: https://sellioai.com/how-it-works - Learn Hub: https://sellioai.com/learn - Documentation: https://sellioai.com/docs - Integrations: https://sellioai.com/integrations - Team & Founders: https://sellioai.com/team - Contact: https://sellioai.com/contact - Brand Assets: https://sellioai.com/brand - Brand JSON: https://sellioai.com/brand.json - Sitemap XML: https://sellioai.com/sitemap.xml - LLM Overview: https://sellioai.com/llms.txt - Full LLM Context: https://sellioai.com/llms-full.txt